L3 Apprenticeship Diploma in Customer Service

Level 3 Apprenticeship Diploma in Customer Service

This qualification has been designed for learners’ to demonstrate a practices set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops learners’ knowledge and understanding of the principles that underpin working in a customer service environment including understanding customer retention and the principles of business.

Learners who achieve this could progress into employment in potential job roles such as:

  • Customer Service Supervisor/ Team Leader
  • Calls Centre Advisor
  • Events Coordinator
  • Customer Relationship Manager
  • Customer Service Manager
  • Client Services Officer

You need to working in the relevant vocational area in order to apply for this course.



You can download and print the paper application form and return it to us, with any supporting documentation to: Heathercroft Training Academy, 142 Whitley Road, Eastbourne, East Sussex BN22 8LT.

Your answers to this questionnaire will ensure that the programme we offer is best suited to your needs. When we receive this form it will be passed to the appropriate department at Heathercroft who will assess the information given against the course you have shown interest in and also check for funding eligibility.

You will then be contacted with options most suited for your learning needs. All information you give us will be treated confidentiality. If you wish to receive more information on the courses we offer or would like to discuss your training needs in more details, please do not hesitate to contact us for further guidance.

L3 Apprenticeship Diploma in Customer Service
Course Information
  • Course Id:601/3478/1
  • Credit:Level 3

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