L2 Apprenticeship Diploma in Customer Service

Level 2 Apprenticeship Diploma in Customer Service

This qualification in Customer Service has been designed for learners’ to demonstrate a broad set of skills when carrying out customer service related tasks and to develop learners’ understanding of the principles that underpin working in a customer service role including understanding customers and employers. Furthermore it provides the opportunity for learners’ to enhance skills development in areas such as communication, resolving problems, analysing feedback and introduces emerging trends such as using social media to deliver customer service and real-time online customer support service.

Learners who have achieved this could progress into employment in potential job roles such as:

  • Customer Service Assistant
  • Customer Service and Sales Support
  • Customer Service Operator
  • Help Desk Operative
  • Call Centre Advisor

You need to working in the relevant vocational area in order to apply for this course.



You can download and print the paper application form and return it to us, with any supporting documentation to: Heathercroft Training Academy, 142 Whitley Road, Eastbourne, East Sussex BN22 8LT.

Your answers to this questionnaire will ensure that the programme we offer is best suited to your needs. When we receive this form it will be passed to the appropriate department at Heathercroft who will assess the information given against the course you have shown interest in and also check for funding eligibility.

You will then be contacted with options most suited for your learning needs. All information you give us will be treated confidentiality. If you wish to receive more information on the courses we offer or would like to discuss your training needs in more details, please do not hesitate to contact us for further guidance.

L2 Apprenticeship Diploma in Customer Service
Course Information
  • Course Id:601/3424/0
  • Credit:Level 2

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